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Can no longer write off from sent invoices screen

The 20230205 update for invoice payment from sent invoices no longer gives the option of writing off an invoice from the sent invoices screen. Previously, when you clicked on the pay button, it took you to the payments screen, where you could adjust payment type to write off. Now, you have to manually enter all of the information for the payment you need to write off, which is a huge hassle. Please return this option as this now makes writing off partially paid invoices a huge hassle.

  • Guest
  • Feb 6 2023
  • Shipped
Bug
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  • Admin
    Shoaib Mehmood commented
    March 06, 2023 13:12

    Thank you for your patience. This feature is now available. To write off an invoice, set the Credit Type to 'Write Off' on the Pay and Allocate dialog.


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  • Admin
    Shoaib Mehmood commented
    February 10, 2023 10:10

    Thank you for your feedback. We will be adding support for write-offs in the next release. As far as partial payments are concerned, by default the Pay and Allocate dialog sets the payment and the allocation amount to the outstanding balance for the invoice.

    In case you are receiving a partial payment, you can set payment to a reduced amount. Please note that you will have to manually update the allocation amount as well so that you do not run into the "allocation exceeds payment amount" error.

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  • Guest commented
    February 06, 2023 20:51

    Additional flaw discovered as I was processing invoices today - partial payments now have to be manually allocated. Trying to allocate a partial payment will get an error message that allocation cannot exceed payment amount. Truly nightmarish for clients that have multiple matters and pay in chunks instead of in full! This new release is absolutely making my job significantly more time-consuming, which is I'd guess the opposite of what was intended. Do the folks who put this together think that every client pays in full in one single payment every single time??

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