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We've had several users complain that they have attempted to reset their passwords via the links on the login page, but never receive the emails. We discovered that the fields to enter your email address or username to receive the emails are case sensitive, but it does not say so on the page. Most users will never think or even know that they have a mix of lower and upper for their username, which makes it very inconvenient and frustrating.
How often would you use this request?
As often as users need to reset their passwords |