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Clients normally don't know they're getting a discount unless you tell them. Multiple "no charge" entries are nice but it's hard for them to appreciate how much they're getting for free unless they see a total. I'd like a line to show them "total discounts," whether from no-charge entries, or from a reduced hourly rate that I give certain clients.
How often would you use this request?
On every invoice |
adding to this, you can add a "time summary" to an invoice that breaks down time by professional and rate but would like the option here to add charge by time (billable vs. no charge) by professional as well.
No charge enteries should show separate from paid time. If the activity code is the same, they get lumped with the paid time. Our workaround, we have created an activity code called no charge and everyone must use it to enter no charge time so it gets segregated from paid time. We have three step process, use no charge activity code, Billable type is no charge, and the description of the time entry must start with No charge. It is not a perfect solution for internal purposes because the actual activity code cannot be used but it at least shows the client what they were not charged for. Very important especially during these unprecedented times, our clients have appreciated and acknowledged the time we spend to keep things moving at no charge. We will use it on all our invoices.